Refund & Cancellation Policy
Last updated: 12 August 2026
This Refund & Cancellation Policy applies to bookings for Sama Club (“Sama”, “we”, “us” or “our”) experiences.
Please read this policy before booking. By completing a booking, you acknowledge and agree to the cancellation and transfer terms below.
1. Confirmed bookings
Your spot is confirmed once we receive and verify your payment.
Sama experiences have limited capacity, and expenses may be committed in advance based on confirmed attendance. For this reason, all confirmed bookings are non-refundable if you choose to cancel or are unable to attend, except where this policy or applicable law expressly provides otherwise.
2. If you can no longer attend
If you cannot attend, you may request to move your booking to another Sama experience, provided that:
- You contact us at least 24 hours before the advertised start time of your original experience
- Your original booking has not previously been transferred
- The requested experience is open for booking
- A suitable spot is available
- You satisfy any eligibility, approval or group-composition requirements for that experience
Transfer requests made less than 24 hours before the event will not be accepted.
A request does not guarantee a transfer. Your transfer is confirmed only when Sama communicates its approval to you.
3. Transferring to another experience
An eligible booking may be transferred once to another available Sama experience.
If the new experience costs more than your original booking, you must pay the difference before the transfer is confirmed.
If the new experience costs less, the difference will not be refunded or carried forward.
A transferred booking remains non-refundable and cannot be transferred again.
You must select an available experience when requesting the transfer. If your preferred experience is unavailable, you may select another available option. The inability to secure a particular future experience does not make the original booking refundable.
4. No-shows, late cancellations and late arrival
No refund or transfer will be provided if:
- You cancel less than 24 hours before the event
- You do not attend
- You request a transfer after the event has started
- You arrive too late to participate or gain entry
- You leave an event early
- You are unable to attend because of personal circumstances, including illness, travel disruption, work commitments or a change of plans
We may try to assist in exceptional circumstances, but any exception is entirely discretionary and does not create an obligation or precedent for future requests.
5. Transferring your spot to another person
Bookings are personal and may not be sold, resold or transferred to another person without Sama’s prior approval.
Because Sama experiences are curated, a replacement attendee may be required to complete an application and receive approval before attending. Approval is not guaranteed.
An unapproved person arriving in place of the registered attendee may be refused entry without a refund.
6. If Sama cancels an experience
If Sama cancels an experience, you may choose either:
- A full refund of the amount paid to Sama for that booking; or
- A transfer of your booking value to another available Sama experience of your choice
If you choose an experience that costs more, you will need to pay the difference. If it costs less, the remaining difference will not ordinarily be paid in cash or carried forward unless Sama agrees otherwise.
We will contact you using the phone number, email address or other contact details associated with your booking. You must tell us your preferred option within any reasonable response period mentioned in that communication.
If you do not respond, we may issue a refund or keep the booking value available for transfer, depending on what is reasonably practicable.
7. If Sama reschedules an experience
If we make a material change to the event date or start time and you cannot attend the revised schedule, you may choose:
- A full refund of the amount paid to Sama for that booking; or
- A transfer of your booking value to another available Sama experience
You must contact us within the response period specified in the rescheduling notice. If you confirm the revised schedule or attend the rescheduled experience, the booking will remain non-refundable.
A minor change to the start time, venue within the same general area, host, facilitator, performer, menu, activity sequence or other operational detail will not ordinarily be treated as a cancellation or material rescheduling, provided that the essential nature of the experience remains substantially the same.
8. Venue, format and programme changes
Event experiences sometimes require reasonable operational changes. Sama may change the venue, host, facilitator, performer, activity flow, food or beverage offering, group size or other event details where reasonably necessary.
Such a change does not automatically entitle you to a refund. If a change materially alters the essential nature of the experience, we will offer an appropriate remedy consistent with this policy and applicable law.
Nothing in this policy limits any statutory right you may have where a service is materially different from how it was represented or is not provided with reasonable care and skill.
9. Weather and circumstances outside our control
An experience may be affected by severe weather, venue failure, government restrictions, safety concerns, transport disruption, public emergencies or other circumstances outside Sama’s reasonable control.
Depending on the circumstances, we may change the venue, adjust the format, reschedule or cancel the experience.
If we cancel or materially reschedule the experience, the options in Sections 6 and 7 will apply. If the experience proceeds with reasonable adjustments and its essential nature remains substantially the same, the booking will remain non-refundable.
10. Refusal of entry or removal
No refund or transfer will be provided if you are refused entry or removed because you:
- Do not meet the stated eligibility requirements
- Provided false, misleading or materially incomplete information
- Attempted to use someone else’s booking
- Arrived in a condition that may create a safety or conduct concern
- Behaved in an unsafe, abusive, discriminatory, disruptive or inappropriate manner
- Violated Sama’s Terms & Conditions, community standards or reasonable venue rules
Any decision to refuse entry or remove an attendee will be made reasonably and in consideration of member, host and venue safety.
11. Duplicate or incorrect payments
If you believe you were charged more than once or paid an incorrect amount, contact us with the relevant booking and transaction details.
Once verified, any amount collected from you in error will be refunded or adjusted as appropriate.
12. Refund processing
Where a refund is approved under this policy:
- We will ordinarily initiate it within 5-7 business days
- It will generally be sent to the original payment method or the UPI or bank details verified by us
- We may ask for information reasonably necessary to verify the booking, payer and refund destination
- Banks, UPI providers and payment services may require additional time to reflect the refund after it has been initiated
Sama is not responsible for processing delays caused solely by banks or payment providers, but we will provide reasonable assistance if an initiated refund is not received.
We will not ask you to share your UPI PIN, password or one-time password to receive a refund.
13. How to request a transfer or refund
To make an eligible transfer request, report an incorrect payment or select an option after a Sama cancellation or rescheduling, email:
Include:
- Your full name
- Registered phone number or email address
- Original experience and date
- Booking or payment reference, if available
- The available experience you would like to move to, where applicable
- A short explanation of your request
A request is not approved until you receive confirmation from Sama.
14. Relationship with our other terms
This policy should be read together with Sama’s Terms & Conditions and Privacy Policy.
If there is a conflict concerning refunds, cancellations or booking transfers, this Refund & Cancellation Policy will apply, subject always to rights that cannot legally be excluded.